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These automated response systems were *really* annoying back in the time this comic came out. It was a relatively new thing, and also had no voice recognition. They've gotten better, but it's still galling when the system is set up so you can't ever get a person. All the worse when you know the company is big enough to afford it.
This particular device is known as an Automated Attendant, but more accurately known as an Automated Annoyer because most run a never ending loop. Perhaps they are trying to invent perpetual (e)motion.
