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Many companies have actually switched their call centers back to the U.S., or at least North America. In Canada, many people actually make careers out of working in call centers, or so I'm told. Its also a popular "work at home" job for stay-at-home moms in the U.S.
Not all...but many tech supports were still in the United States in the mid 90s. Even a few big names like AOL still had a call center or two in the United States until the early 2000s or so (though they also had call centers in India by then, so it was hit or miss which one you would get).
