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Dec 7, 2013
Unlocking user accounts is part of my job, and I don't even joke about doing this.

(If I am on very friendly terms with the person, I say, "It's gonna' cost ya'..." but that is as far as I will go.)
+6 Rank Up Rank Down
Jul 6, 2011
@MarillionFan: Well, that's why people are suggesting going with a good biometrics system instead of passwords. However, when you get into identity theft, it gets rather gruesome...
May 2, 2011
@barrycarter: January 2, 2006
Jul 28, 2009
So...you're saying that his decision to make getting a new password impossible seems good to you?
-12 Rank Up Rank Down
Jun 22, 2009
I sympathize with the IT support person here. In a lot of organizations, people can end up spending their entire careers in a support role - roles which are not commonly regarded as being valuable. In such a case, support groups usually try to innovate with better documentation, standardized processes, increased security and specialization. This, if not done cleverly and with good intent, can lead to even funnier (sadder?) situations than depicted in the panels above.
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