@MarillionFan: Well, that's why people are suggesting going with a good biometrics system instead of passwords. However, when you get into identity theft, it gets rather gruesome...
I sympathize with the IT support person here. In a lot of organizations, people can end up spending their entire careers in a support role - roles which are not commonly regarded as being valuable. In such a case, support groups usually try to innovate with better documentation, standardized processes, increased security and specialization. This, if not done cleverly and with good intent, can lead to even funnier (sadder?) situations than depicted in the panels above.