I write software and I almost fell out of my chair when I read this.
I deal with system integrators who express themselves like this.
Them: The software screws up.
Me: can you be more specific?
Them: GUI hangs
Me: Send me the logs please, and I'll have a look.
Them: Sends screen shot of irrelevant log text.
Sadly, communication from IT or and Engineering prospective sometimes boils down to this due to the density of the individual that the IT or Engineering person is trying to deal with. Trying to go into extensive detail of the problem is usually met with a blank stare or a simple "well.. fix it" statement. The best is when the business try's to use software in a way it wasn't designed or implemented for. Q:" It's not working...why can't we do things this way?" ...A: "because the original design spec was for it to work this way"