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I remember years and years ago when I first got internet. Back then it wasn't plug and play and the instructions, although not complicated, had several steps as well as a trouble shooting section. Their last piece of advice, if you couldn't get the internet to work...
My sister worked a short time in customer service on a big telephone company; they give prizes to the employee who get ride of the call faster while given the impression that assistance has been provided (effective assistance not required)
There are lots of interesting tactics that companies try to use so that the consumer can not reach a real person. My favorite is when they change the option to talk to an operator from 0 to * or #. Those are always the first two keys I try but sometimes they use other keys so it doesn't always work. The other day I called a business and the option to talk to an operator was 7 and the other 6 options took about 10 minutes to listen to because they all had sub menues that had 4 or 5 options. Those are the companies that should be burned to the ground with the executives still inside!
ewood: My mother was, for a short time, an operator at a mid-size business. When she quit they removed "0" as an option entirely (they had already removed it from the audio menu halfway through her tenure -- but NOT because of her!).
More companies are doing this, too. No effect when you dial 0.
