Had the same experience with AT&T for DSL.. Incorrectly billed for 1.5 years. In the end, got enough credits for a couple of free months, IIRC. And then, magically, someone fixed it.. Apparently they had 3 separate databases where things had to be fixed, and the CSRs would just update DB1 and 2, and then DB3 would override their values again next month..
As for the insurance "errors" - this is exactly why we go with Kaiser here in NorCal. After hearing about all the hassles, and having grown up in Canada where none of this (*&@#$ was required to see a doctor, it's the most Canadian-like system. As long as we're paid up (via payroll/company benefits), they can't claim we used someone "not in network" - they're ALL in network!!
AllenSmithee, this is EXACTLY how it is at Bell Canada. Check this out, it is real: http://www.howardforums.com/showthread.php/1701353-Bell-Mobility-are-fraudsters!-BILLING-ERROR-EVERY-MONTH!
Like someone else said, it's so true it's not funny. As someone else said, it is also typical of Insurance companies, that pretty much operate on the premise that claims their clients are entitled to are to be dismissed at all costs. It's high time big corporations were held criminally responsible for this widespread practice of racketeering and extortion.
I was deeply saddened to see how much of today's strip is in fact, reality. Your blogs were enlightening, to say the least. In that context, I would like to offer a similarly somber suggestion: read the following Scripture: 2nd Timothy Chapter 3, and draw your own conclusions.....