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Jun 22, 2011
Sweet your story needs to be continued. How much arguing did it take to explain that he can't call someone on a broken phone until its fixed.
 
 
Jun 22, 2011
Well, very minor issue in comparison: back in the days of windows 95-98, as a student I used to have this dilemma: "oops, I screwed my computer again; i need to reboot it with a bootdisk... and in order to create a bootdisk I need a functional computer"
I know this can be sort of solved with some foresight, but to the day it still amaze me how many times you needed a functional Windows to even install another Windows...
 
 
Jun 22, 2011
@itegem
Are you a politician? You sound like a politician...
 
 
Jun 22, 2011
@nexfraxinus
A few months ago, my phone stopped working. I went to a neighboring cubicle and used my friend's phone to call in a repair order to the help desk. The help desk operator asked for my phone extension, so I gave it to her unthinkingly. No one ever came to fix my phone. The next day, I went back to my friend's phone to call them again. I was told that a technician had called me the previous day to let me know he was coming to fix the phone, but because I didn't answer, they cancelled the repair order...
 
 
Jun 22, 2011
@nexfraxinus: That reminds me of the days when Internet via TV cable was new to my home town. Internet was out, so I called tech support to report it and check on known issues. Because they were notorious for downtime, the wait to get a real person was often 2 hours, but their hold message kept reminding people to submit a problem ticket online. And this was AFTER reaching the part of their system that was specifically for service/connection problems. It only took a couple years before they revised that hold message and eliminated the submit online suggestion.
 
 
 
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