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I can't believe nobody got the Apple reference. -This was apparently exactly (verbatim) what their "genius" staff were instructed to tell customers when a product had a problem.
When I worked in tech support, our product didn't have "bugs," it had "issues." Some of these issues were "known issues," which usually meant that we knew how to fix them but we weren't allowed to do so, because that would make the customer's system non-standard. Non-standard in the sense that it would work, unlike everybody else's.
