Of course the subject of debate is what process should be under taken if Loud Howard was to ever bump into Topper and what could be done with the resulting noise population... Loud Howard and Topper now have a lot of Virtual Meetings set-up during flights to over-seas departments of the corporation.
All one has to do is look at a normal company today and see the problem. You have older folks in management and younger folks in I.T. The older folks, if they were truthful, dont have a clue how a computer works and don't feel they need one. The younger folks in I.T. realize this and also realize they can say anything as long as it sounds impressive (a.k.a. catch words). The scene above is playing out every day at most corporations. Management is indeed clueless and I.T is playing and doing as they will.
I actually have been thinking about creating a new request form (I'm the solo programmer/DB guy in the company) for larger system level changes. Mainly because no one can think things through on what they actually want/need, so this request would be an attempt to make them think about it. On the "metrics for management", I had a small chat with a woman in the sales dept. yesterday, while she was "analyzing" her weekly "time tracker". So, I had to ask the question, "Are you tracking the time it's taking you to analyze your time?" She said she was, but that she probably needed a new category for it. One called "BS".