Did anyone ever play that game when you were young that had a bunch of kids sitting side by side? Then at one end a kid whispered something into the persons ear who sat next to him. Then that kid whispered what he or she was told into the next kids ear. This went on until you reached the last kid. Then when you compared the results from what the first kid said with what the last kid heard it was massively different. This is what this comic strip reminds me of.
It is never a good thing when management passes anything up the Chain of Command. That's where knowledge goes to die...
I have several lovely braille toads on my desk, compliments of my facility director from whenever my boss sent my questions to him. And a few from her as well, from when she tried her own hand at answering.