I love this one. But now that I have had to go through the registration process to say this, I also need to add that the website sucks. It came from and embodies all that is wrong with Dilbert's workplace: top-down out of touch management more concerned with control than creation, and almost completely unaware of the customer.
The frustration Dilbert is trying to suppress is the result of his knowledge of management's refusal to step in... it gets the best of him and he explodes, then regrets. I so relate! Thanks for a great strip!