This strip also reminds me of an internet outage several years ago. My DSL line (from Earthlink) went out at precisely midnight. I called tech support. The call took nearly three hours as I was told to perform all kinds of useless tests, rebooting equipment, put on hold, and was twice escalated to higher-tier tech support before they finally opened a trouble ticket.
The next morning, the line was back up. I never got a response to the ticket, but when I checked the system status web page, it was a scheduled outage.
You would think that this would be the first thing checked by the tech support staff....