@FuzzyMo Unfortunately Verizon did send me a new modem and that was not the problem... Although it satisfied their customer service perogatives... With most modern computers hardware is rarely the problem... It's all about speed...
Tech support is an ingrateful job, only upped by the general help desk. For each "savvy" customer one will get ten or more non-thech savvy, half of which believe to heart they know the stuff. You have to be metodic because that' s the way to isolate the problem, yet people who knows get impatient and people who donÂ´t know get lost. You have a script to follow and a time limit beyond which you get penalized for not resolving the ticket. The user never did anything, the problem always came by itself, and if you didnÂ´t resolve it with your cristal ball at the end of the call, it was and always has been your fault; if you somehow manage to help them solve the problem, a "grumble" as talk will have to suffice: if it was an error on part of the user, they may somehow hold it against you. And so on.
If you mean I didn't fix the problem of making computer monitors not be affected by massive amounts of electro-magnetic energy flooding the rooms, so much that the neon bulbs would glow without power - sorry fixes like that were and still are way beyond my pay level - my suggestion was to use the room for storing non-electonic supplies, like paper, and not expose people to high levels of radiation. If you mean that I refused to be abused, I fixed his problem, once he said he was sorry for his remarks and spoke in a civil manner. I don't think I could ever be Wally. I usually got bored after I fixed all of the network problems at the different places I worked at.